Incidents and maintenance reported on status page for saywhat.tech (Staging) https://status.stage.saywhat.tech/ en https://status.stage.saywhat.tech/incident/868915 Fri, 10 Apr 2026 19:10:00 -0000 https://status.stage.saywhat.tech/incident/868915#a54d8484c04e148327c8d30fbde221f014d6cbd60901ae1945595707412bae2b Incident Standard Status Update Update: The issue has been resolved. The expired credential has been refreshed, and document retrieval via citations is now functioning as expected. Services have returned to normal operation, and we are continuing to monitor for stability. https://status.stage.saywhat.tech/incident/868915 Fri, 10 Apr 2026 19:08:00 -0000 https://status.stage.saywhat.tech/incident/868915#42bf07ab351443612afa51157d413a7a03da1b6f7996cac0c2b2f4152150ff8c Incident Standard Status Update Update: We have identified the root cause of the document loading failures as an expired credential associated with our document storage service. This has impacted the ability to retrieve and display documents referenced in citations. Our team is actively working to refresh the credential and restore normal functionality. We will continue to monitor the system closely once the update is applied. https://status.stage.saywhat.tech/incident/868915 Fri, 10 Apr 2026 19:06:00 -0000 https://status.stage.saywhat.tech/incident/868915#66de48816cb54f74a670f01d39cb93dd0b59cf81da6a96ddfd3f6f134f6bd381 Incident Issue Summary: We are currently experiencing an issue where documents are failing to load properly when accessed via citations. Users attempting to open cited documents are encountering missing content or load failures, preventing them from viewing the referenced material. Impact: This issue affects the reliability and usability of citation-based navigation, limiting users’ ability to validate information and access supporting documents. It may impact workflows that depend on document traceability and source verification. Current Status: The issue has been identified and is under active investigation. Initial analysis suggests a potential problem with document retrieval or rendering in the citation pipeline. Next Steps: Investigate document retrieval and citation resolution pathways Validate storage and access permissions for affected documents Identify any recent changes that may have introduced regressions Implement a fix and monitor for stability Workaround: At this time, there is no confirmed workaround. Users may attempt to access documents directly via their original storage location if available.